Battling the Storm Within

Thursday, May 11, 2017

Lawmakers, advocates: Veterans Crisis Line is better, but not fixed

WASHINGTON — The Veterans Crisis Line is showing signs of improvement, but its leaders shouldn’t be so quick to say its longstanding problems are completely fixed, some lawmakers, internal watchdogs and veterans organizations said Tuesday.

The House Committee on Veterans’ Affairs held a hearing to discuss problems with the suicide hotline, following a scathing report released March 20 by the inspector general for the Department of Veterans Affairs. The report concluded about 30 percent of calls to the hotline at the end of 2016 were rolled over to backup centers. The VA does not operate the backup centers and calls there are sometimes placed in a queue.


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