Jill B. LaMantia, MSN, RN, NP, considers herself a “touchy-feely” person, always ready with a hug — something her patients and their families always appreciated when she worked as a pediatric nurse practitioner. But soon after she started working at the Veteran’s Administration West New York Healthcare System in Buffalo six years ago, LaMantia embraced a woman who had post-traumatic stress disorder. The hug, meant to be comforting, triggered a panic attack in the patient. “You could see it in her eyes,” LaMantia, director of the women’s program there, said. “It was almost like she wasn’t here anymore. She was reliving the trauma she’d had in the military. Just in one second.”
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