Mr. Chairman and Members of the Subcommittee, thank you for the opportunity to discuss the work of the
VA Office of Inspector General (OIG). I will focus on the OIG's recent activities related to wait times within the
Veterans Health Administration (VHA) as well as other areas where we have identified the need for attention by VA and
Congress. I am accompanied by
John D. Daigh, Jr., M.D., CPA, Assistant Inspector General for Healthcare Inspections,
Office of Healthcare Inspections,
Office of Inspector General.
The OIG provides oversight over all VA programs and operations including the delivery of health care services and operations, benefits administration, financial management, and information technology and security. The surfacing of allegations in fiscal year (FY) 2014 related to wait times and poor care at the
Phoenix VA Health Care System (PVAHCS) was a watershed event for VA and the OIG.
Those allegations increased the scope of an ongoing healthcare inspection of the PVAHCS and generated a comprehensive audit effort to determine how the PVAHCS schedulers were managing appointments. We also launched investigations at 98 VA medical care facilities into allegations that scheduling was manipulated to make wait times for outpatient appointments appear to be shorter then the actual wait times experienced by veterans. The results of our investigative work for 44 of these sites have been referred to the
VA Office of Accountability Review for whatever administrative action deemed appropriate by VA management. We have prioritized our investigative efforts to complete this work at the remaining 54 sites.
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http://insurancenewsnet.com/oarticle/2015/03/20/house-appropriations-subcommittee-on-military-construction-veterans-affairs-an-a-606611.html#.VQxXVZVFDIU
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