Pressure to meet deadlines and decrease a massive backlog of claims for reimbursement for non-VA emergency care contributed to how Veterans Affairs staff erroneously denied or rejected claims, according to an audit by the Office of the Inspector General.
The auditors found an estimated 31% of denied or rejected non-VA emergency care claims for reimbursement were inappropriately processed – about $716 million of potential financial risk to about 60,800 veterans, according to the audit.
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