Battling the Storm Within

Sunday, April 19, 2015

Report slams mismanagement, backlog at Phila VA

More than 30,000 inquiries sent to Philadelphia's Veterans Affairs benefits office were left to languish, on average for almost a year, according to an internal investigation.
That finding was one of several outlined in a searing report released Wednesday by the VA's Inspector General. During their 10-month probe, investigators also confirmed data manipulation, poor working conditions and shoddy-record keeping.
"We substantiated serious issues involving mismanagement and distrust of [office] management impeding the effectiveness of its operation and services to veterans," the report's authors concluded in the 78-page report.Among the findings:

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